Break Up With Your Internet Provider Already: Here’s How to Cancel the Right Way

Breakups are robust, particularly when the different aspect would not need to allow you to go. But they do not have to be, at the very least when slicing ties along with your web supplier.

Whether you’ve got discovered a greater web choice in your area, are shifting too distant to be in contact, or it is merely a matter of “it is not you, it is me,” you may want to cancel service along with your ISP sooner or later. How do you go about canceling, and when do you have to do it? 

This information will clarify step-by-step how to cancel your web service. Further down the web page, you may discover contact info, potential charges to concentrate on, tools return insurance policies and different pertinent issues to know when canceling an account with a few of the bigger suppliers. For extra, take a look at our ideas for how to speed up your Wi-Fi, and our picks for the best internet providers of 2022

How to cancel your property web service

There are 5 steps you may want to comply with:

1. Shop all of your web choices.
2. Plan your cancellation.
3. Set up your new service.
4. Call to cancel.
5. Return your tools.

Simple sufficient, proper? If that is all you want to know, jump on down to the provider section for contact info and different issues to know for canceling along with your particular supplier. Note that each attainable ISP is not listed so you might not see yours, however you may discover most of the prime ISPs are there.

Meanwhile, when you want somewhat extra clarification as to what every step entails, I’ve gone a bit extra in depth under.

Shop all of your web choices

Whether you are moving house or serious about switching providers, the first step in direction of canceling your present web service is to perceive what your options are. Be positive to evaluate all plans and suppliers to discover the best internet service in your wants. You can get a glimpse of the prime accessible ISPs in your space or the place you are shifting to by plugging your ZIP code into the instrument above.

If you are shifting, it is attainable your present supplier might be accessible at your new tackle. In that case, you might have considered trying to switch your service as an alternative of canceling if there aren’t any different, higher web choices in the space.

As for doubtlessly switching suppliers, you may undoubtedly need to discover all ISPs and plans accessible at your tackle. You might discover that the grass is not truly greener on the different aspect and find yourself sticking along with your present supplier. On the different hand, you possibly can discover a cheaper plan, faster service or a significantly better internet deal by going with one thing else. 

Helpful tips about purchasing for new web service

  • Use a full tackle as an alternative of a ZIP code. ISPs vary by location, generally inside the similar ZIP code. If you are shifting you might not know precisely the place you may find yourself but, however for the finest illustration of your web choices, attempt to use a full tackle. 
  • Evaluate greater than plans and pricing. There’s loads to contemplate if you’re signing up for web service. Beyond the fundamentals of your month-to-month invoice, issues like contracts, data caps, tools charges, value will increase and the internet connection type will have an effect in your total expertise. Be positive you perceive these particulars as you comparison-shop.
  • Transferring service is healthier than canceling and beginning over at a brand new tackle. It’ll provide you with a extra seamless expertise, and may carry over any special promotions or offers you might have.

Plan your cancellation

OK, you are set on canceling along with your supplier, now what? Figure out when precisely you need to terminate service, and perform a little analysis beforehand so you realize what to anticipate when the time comes.

If you are shifting, I’d suggest setting your cancellation date for both the day you intend to be utterly out of the residence or the day after, assuming you may need an web connection whilst you’re packing up.

When switching to a brand new supplier, your cancellation date must be the day of your new service set up to decrease the period of time you might have to go with out web. Getting that set up date could have you finishing the subsequent step earlier than this one, however extra on that in a bit.

Are you beneath contract?

Either manner, you may need to know when you’re beneath contract along with your present supplier and what penalties, if any, might come along with your cancellation. Early termination charges can run nicely over 100 {dollars} relying on the supplier and the way far you might be into your contract if you cancel. You might discover that sticking with the supplier for just a bit whereas longer might prevent some cash.

Even in case your supplier would not have you ever in a contract, there could also be added charges reminiscent of building or set up expenses when you cancel inside a sure interval of your service time period. It’s good to concentrate on these charges forward of time, so take time to evaluation your service settlement or go forward and name customer support to inquire about them. No want to clarify what your intentions are, simply ask when you’re beneath a contract and what charges might come when you cancel your service.

Helpful tips about planning your cancellation

  • Be aware of when the subsequent billing cycle begins. Some suppliers might cost the subsequent billing cycle in full if you cancel — it might be unlucky to pay for a whole month of service when you’ll solely find yourself utilizing it for a pair days.
  • If beneath contract, search for contract buyout gives. Spectrum, Optimum and Verizon Fios, amongst others, will minimize a examine or provide invoice credit score to assist cowl early termination charges, sometimes up to $500.
  • See what your present supplier will do to preserve your small business. If you are switching suppliers for a less expensive price or sooner plan, name your present supplier to see when you can negotiate a better deal, maybe higher than the one you would be switching to. 

Set up your new service

You can name customer support to join along with your new ISP, however most suppliers allow you to join on-line. Some, together with AT&T, Kinetic and Verizon Fios (as of this writing), run unique promotions which are solely accessible if you order on-line.

It’s not completely vital to arrange service earlier than canceling along with your present supplier when you’re shifting as your cancellation date is just about decided by your transfer out date. But when you’re switching, go forward and get your new service and set up date locked in earlier than deciding when to cancel your present service. 

Helpful tips about establishing your new service

  • Come ready. Have the web plan and Wi-Fi setup (if relevant, some suppliers provide fundamental Wi-Fi and mesh systems) you need already picked out. Make positive to have your tackle and fee info prepared as nicely.
  • See if self-installation is an choice. Not solely will it enable you to set up tools in your phrases, self-installation is commonly cheaper, too. 
  • Be ready for doubtlessly far-out set up dates. If you decline self-install or it is not an choice, do not be shocked if set up is not accessible for every week or additional out from putting your order. Labor shortages and provide chain points have an effect on everybody.

Call to cancel

Here we’re, the most important step in the strategy of canceling your web service: truly canceling.

There’s a slight likelihood you might have the ability to cancel on-line, however do not rely on it. Most suppliers are going to make you name in to allow them to try to preserve you as a buyer. 

As with any customer support line, you may anticipate to be on maintain for a bit. Once the firm is aware of the cause in your name, it will seemingly ship you over to a buyer retention specialist (together with one other prolonged maintain time).

Eventually, the supplier could have to settle for your cancellation request. Pay shut consideration to the info you obtain after so that you’re conscious of any extra expenses or necessities for returning your tools.

Helpful tips about calling to cancel your web service

  • Have pen and paper helpful. You’re going to get some very important info, together with the identify of the one who processed your cancellation, a affirmation quantity, and particulars about charges and returning tools. Write all of it down, and ask if it is attainable for the firm to electronic mail it to you.
  • Be agency in your request, however keep well mannered. Yes, the makes an attempt to preserve your small business might be annoying, but it surely’s their job. Remember, they’re individuals on the different finish of the line, too.
  • Don’t surrender on maintain. I will not make any direct accusations, but it surely’s believable to assume that after a buyer reveals their intent to cancel, the name is devalued by way of precedence. You could also be on maintain for longer than you’d when you wished to pay your invoice or improve your service.

Return your tools

The breakup is full. The solely factor left to do is to field up and return any belongings. This is a vital step as a result of, in contrast to failing to return a pair sweatshirts and photos to a former important different, failing to return web tools on time might be expensive.

Your ex-provider might simply hit you with tons of of {dollars} in charges for not returning the rented modem, router, receivers and different tools on time. Are these objects price what your ISP expenses in charges? Most seemingly not, but it surely’s a technique the firm can get again at you for canceling on it. Don’t let it have that satisfaction.

Helpful tips about returning your tools

  • Return to a brick and mortar retailer, if attainable. Most suppliers have native shops the place you may return your tools. It could also be out of the manner, however doing it in particular person will guarantee a profitable return, and you may in all probability get a receipt of the transaction.
  • See in case your ISP will present delivery supplies and canopy the prices. Your supplier would not have to, but it surely’s good customer support follow to make the strategy of returning tools as painless as attainable. If it would not outright provide to ship you packing supplies and canopy the price of delivery, ask for it. You might not get it, but it surely by no means hurts to ask.
  • Pay the charges and another excellent expenses. If you miss the return date, see when you can nonetheless ship the tools again and get the charge waived (it is not price protecting the tools because it seemingly will not be appropriate along with your new service). If not, or if in case you have different excellent expenses on the account, attempt to get them eliminated or make plans to pay. Failure to pay your account steadiness will seemingly have a detrimental affect in your credit score rating and make issues more durable to return to the supplier down the street.

Cancellation particulars by supplier

The course of for canceling your web is just about the similar with any web service, however there could also be some minor variations between them. You’ll discover these particulars together with contact info for a lot of suppliers under.

Scroll down to discover your supplier, or click on the relevant hyperlink to drop straight to it. Again, not each attainable ISP is listed right here, so yours is probably not proven.

Jump to your supplier

How to cancel AT&T web

AT&T would not require a contract for web, so you should have no early termination charges to fear about if you cancel. If for some cause you might be beneath contract with AT&T for web service, an early termination charge might apply when you’re nonetheless inside your first 12 months of service. 

You might have the ability to cancel on-line if in case you have DSL service by AT&T, however all different prospects, fiber and stuck wi-fi, will want to name AT&T customer support to cancel your web.

Customer service quantity: 800-288-2020
Hours: 24 hours a day, seven days every week
Early termination charge: Up to $180.
Equipment return: By mail solely, UPS or FedEx inside 21 days.
Fee for late or no return: $150

AT&T makes it fairly straightforward to return your tools. Just take your account quantity and Wi-Fi Gateway and any extenders to an official UPS or FedEx location. You do not even have to field it up.

Failure to return the Gateway and extenders, if relevant, inside 21 days will lead to a charge of $150 billed to your account or the bank card on file. However, when you return the tools inside six months, AT&T will drop the charge (and refund your account, when you already paid it).

Visit AT&T’s cancel service page.

Astound Broadband

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How to cancel Astound (RCN) web

Astound, previously often called RCN, would not implement contracts, which implies no early termination charges. 

You will want to name Astound customer support to cancel your web.

Customer service quantity: 800-427-8686
Hours: 24 hours a day, seven days every week
Early termination charge: None.
Equipment return: By mail or in particular person on the day of cancellation or earlier than.
Fee for late or no return: Varies by gadget(s).

Astound would not give an actual timeframe for returning your tools, solely stating that prospects ought to return rented web gadgets “in a timely manner” on or earlier than the cancellation date. That appears a bit unreasonable, however the obscure point out of returning tools “in a well timed method” signifies there could also be some wiggle room there. Be positive to ask the customer support consultant about when precisely to return your tools to keep away from any added charges.

For extra info, visit Astound’s equipment return policy page.

CenturyLink logo on a phone screen

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How to cancel CenturyLink web

CenturyLink would not require a contract with its DSL or fiber-optic service, so there aren’t any early termination charges to anticipate when canceling.

According to the cancellation web page, “some” prospects can cancel service on-line. Like with AT&T, canceling on-line might be reserved for DSL prospects solely. For all the things else, you may want to name CenturyLink customer support to cancel your web.

Customer service quantity: The right quantity to name varies by location. To get the quantity, go to the CenturyLink contact page and click on the blue location pin at the prime. Then click on “See contact data” in the Existing Customer Account and Tech Support card additional down the web page.
Hours: Monday to Friday, 8 a.m. to 6 p.m. native time
Early termination charge: None.
Equipment return: By mail inside 30 days of canceling.
Fee for late or no return: $200

The CenturyLink cancellation web page is surprisingly useful. It’s received all the things you may want to know from how to return your modem, what occurs along with your auto pay, and particulars about getting your deposit again.

Visit the CenturyLink cancel service page.

COX

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How to cancel Cox web

Cox would not “require” a contract, however if you’d like the lowest introductory price in your web plan, you might want to signal a one-year contract. Canceling service earlier than the contract is up will seemingly lead to early termination charges.

There isn’t any choice to cancel on-line, however you may cancel your Cox service by calling customer support or visiting at Cox retailer location. Going to a retailer location could also be your only option so you may cancel and return your tools at the similar time. Find a Cox store.

Customer service quantity: 800-234-3993
Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday 9 a.m. to 6 p.m.
Early termination charge: Up to $360.
Equipment return: Drop off in retailer or mail by UPS inside 10 days.
Fee for late or no return: Up to $200.

Cox has the highest potential ETF of practically any non-satellite supplier, however that is solely if in case you have a promotional price plus another particular provide (which Cox not often runs), after which cancel instantly after the first 30 days. Most prospects will see a max of $240, however the ETF could also be a lot decrease when you cancel additional into your contract.

 Visit the Cox cancel service page

Earthlink

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How to cancel EarthLink web

All EarthLink web plans include a one-year contract. Canceling earlier than the contract is up might lead to an ETF. 

You will want to name EarthLink customer support to cancel your web.

Customer service quantity: 888-327-8454
Hours: Seven days every week, 9 a.m. to 10 p.m. ET
Early termination charge: Up to $200.
Equipment return: By mail inside 30 days of canceling. EarthLink will ship you a delivery label as soon as your cancellation is processed.
Fee for late or no return: Varies.

EarthLink leases web strains from numerous completely different suppliers, that means connection sort, speeds and, most significantly on this case, the modem you want, will range relying on the place you reside. Consequently, the charge for not returning tools might also range, however make no mistake, EarthLink will cost a charge when you do not return it on time.

Learn extra at the EarthLink terms and conditions page.

Frontier

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How to cancel Frontier web

Frontier would not require a contract, so no early termination charges when you cancel sooner or later down the street.

You will want to name Frontier customer support to cancel your web.

Customer service quantity: 866-786-6693
Hours: 24 hours a day, seven days every week
Early termination charge: None.
Equipment return: By mail inside 30 days. Take to an official UPS retailer with the QR code offered by Frontier.
Fee for late or no return: Up to $150 per gadget.

Judging by the cancel service web page, canceling with Frontier could also be a bit harder than different suppliers. Endearing statements like “we actually want you’d keep” and “let’s speak” give me the impression Frontier goes to work to preserve your small business. Nothing unsuitable with that, and completely comprehensible, simply be ready for it if you name.

Visit the Frontier cancel service page.

Google Fiber

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How to cancel Google Fiber web

Google Fiber doesn’t require a contract, however when you’ve already had service put in, you should still be hit with a cancellation “building” charge.

If you have not had service put in but, you may cancel on-line through your Google Fiber account. If it has been put in, you have to to name Google Fiber customer support to cancel your web.

Customer service quantity: 866-777-7550
Hours: 24 hours a day, seven days every week
Early termination charge: Up to $300 (building charge).
Equipment return: In particular person at a Google Fiber Space or by mail USPS or FedEx inside 60 days.
Fee for late or no return: Up to $280 for ONT gadget and router.

You will solely have a termination charge with Google Fiber when you opted to have your building charge unfold out over month-to-month funds ($25 monthly). If you cancel service earlier than the building charge is paid in full, you’ll be answerable for the remaining steadiness.

Visit the Google Fiber cancel service page.

HughesNet logo on a phone

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How to cancel HughesNet web

All HughesNet plans include a two-year contract and a doubtlessly hefty superb for canceling service early.

You will want to name HughesNet customer support to cancel your web.

Customer service quantity: 866-482-1777
Hours: 24 hours a day, seven days every week
Early termination charge: Up to $400.
Equipment return: By mail inside 45 days.
Fee for late or no return: $300

Canceling with HughesNet might be costly, however when you’re previous the two-year mark, it would not have to price you something aside from delivery prices. When you name to cancel, ask about delivery labels and potential compensation for mailing your tools again.

For extra details about tools return charges and ETFs, go to the HughesNet service terms and conditions page.

Kinetic

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How to cancel Kinetic web

Kinetic by Windstream requires no contract for web service, so no early termination charges if you cancel.

To cancel your Kinetic service, name the customer support quantity or go to a neighborhood Kinetic retailer location. You may also name the retailer location to cancel, in accordance to the Kinetic cancel web page. Find a Kinetic store.

Customer service quantity: 800-347-1991
Hours: Monday to Friday, 7 a.m to 8 p.m. ET; Saturday 8:30 a.m. to 5 p.m.
Early termination charge: None.
Equipment return: Call customer support for particulars.
Fee for late or no return: Call customer support for particulars.

Windstream would not absolutely disclose how or when precisely to return your tools, solely that prospects ought to “contact a customer support consultant” at the quantity listed above. So if you name to cancel, it will provide you with the rundown on how to return your web gadgets and what potential charges might come when you fail to accomplish that.

For extra contact info, go to the Kinetic customer support page

Mediacom

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How to cancel Mediacom web

Mediacom contracts range by bundle, however most prospects could have to signal a one-year contract when signing up for Mediacom web. The potential early termination charge will range based mostly on the size of your contract and the variety of months you might be nonetheless beneath contract when canceling.

You can cancel Mediacom web by telephone or at a neighborhood Mediacom retailer location. Login to your Mediacom account to seek for the nearest retailer location. 

Customer service quantity: 855-633-4226
Hours: 24 hours a day, seven days every week
Early termination charge: Up to $240 with two- and three-year agreements, $120 with one-year settlement.
Equipment return: By mail or in particular person at a retailer location. Speak with customer support for a time window to return your rented gadgets.
Fee for late or no return: Call customer support for particulars.

Mediacom’s service settlement web page would not listing any info on tools return insurance policies or charges, solely that your gadgets might be returned by mail or in particular person at a retailer location. The customer support consultant will assuredly inform you of what to do along with your modem/router if you cancel, but when not, make sure to ask.

For extra info, go to the Mediacom service commitment agreement page.

optimum logo on a phone screen with a blue background

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How to cancel Optimum or Suddenlink web

Optimum and Suddenlink, each dwelling web manufacturers of Altice, don’t require a contract for dwelling web service. There aren’t any early termination charges, nonetheless, prospects could also be required to pay the steadiness for the full billing cycle.

With both service, you have to to name to cancel your web.

Customer service quantity: 866-347-4784 (Optimum), 877-694-9474 (Suddenlink)
Hours: 24 hours a day, seven days every week
Early termination charge: Full billing cycle.
Equipment return: “Promptly” by mail or in particular person at a retailer location. Speak with customer support for a time window to return your rented gadgets.
Fee for late or no return: Call customer support for particulars.

Optimum (or Suddenlink) would not state precisely when to return your gateway gadget, solely that it must be finished “promptly.” Additionally, there isn’t a indication of what the charge is when you fail to “promptly” return your gadget. Ask the customer support consultant about the tools return coverage if you cancel.

For extra info go to the Optimum terms of service or Suddenlink residential services agreement page

Spectrum

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How to cancel Spectrum web

Spectrum doesn’t require a contract and doesn’t cost early termination charges. 

You can cancel your Spectrum web service in particular person at a neighborhood retailer location, or over the telephone by calling customer support. Find a Spectrum store location near you.

Customer service quantity: 833-267-6094
Hours: 24 hours a day, seven days every week
Early termination charge: None.
Equipment return: By mail UPS or FedEx or in particular person at a Spectrum retailer location.
Fee for late or no return: Call customer support for particulars.

Spectrum doesn’t state a timeframe or precise charge for returning your modem and router. Be positive to ask the customer support consultant for these particulars when canceling over the telephone, or simply deliver your tools with you if you cancel in particular person.

Visit the Spectrum cancel service page

Verizon Fios

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How to cancel Verizon web

Verizon web doesn’t require a contract, so there aren’t any early termination charges when canceling your service.

You will want to name Verizon customer support to cancel your web.

Customer service quantity: 844-837-2262
Hours: Monday to Friday, 8 a.m. to 7 p.m.
Early termination charge: None.
Equipment return: By mail inside 30 days of canceling service.
Fee for late or no return: Varies by gadget, up to $210 or extra.

Verizon is protecting of its tools. Failure to return tools on time might lead to added charges of $210 for the fiber service unit and energy provide, $175 for a Fios router and $99 per Fios Network Extender. Get that tools in on time. 

Visit the Verizon cancel service page.

Viasat

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How to cancel Viasat web

Viasat plans require a two-year contract. Canceling early will lead to an early termination charge. The precise quantity of your ETF will depend upon the variety of remaining months in your contract.

You will want to name Viasat customer support to cancel your web.

Customer service quantity: 855-463-9333
Hours: 24 hours a day, seven days every week
Early termination charge: $15 for every month remaining in your contract, up to $360.
Equipment return: By mail inside 60 days, lately up to date from 30 days.
Fee for late or no return: Up to $300.

Viasat lately up to date its deadline to return your tools from 30 days to 60 days. Fail to return it on time, nonetheless, and Viasat is probably not as good, charging up to $300 in charges.

Visit Viasat’s returning leased equipment, fees and instructions page for extra info.

Xfinity logo

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How to cancel Xfinity web

Xfinity is completely different from most suppliers in that service might include a contract in some areas to qualify for the lowest introductory pricing, whereas different areas would require no contract in any respect. If you might be beneath contract, concentrate on the place you might be in that contract earlier than canceling as early termination charges might apply.

Xfinity offers you a number of choices when it comes to canceling. You can cancel over the telephone by calling or requesting a name again, in particular person at an Xfinity retailer location, through chat on the Xfinity web site, on-line by finishing a cancel request kind, or by mail. Find an Xfinity store location.

Customer service quantity: 800-934-6489
Hours: 24 hours a day, seven days every week
Early termination charge: $10 for every remaining month in your contract, up to $230
Equipment return: By UPS pay as you go pickup or dropoff at a UPS location, or in particular person at an Xfinity location. 
Fee for late or no return: Varies by tools, up to $300 or extra.

Xfinity would not state on-line if you want to return your tools by, and the charge for late or unreturned objects might range by the gadgets you might have. View the Xfinity how to return equipment page for extra info on returning your gadgets, together with how to get particular directions by logging into your Xfinity account.

Visit the Xfinity cancel service page.

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