WhatsApp Users Can Now Access DigiLocker Using MyGov Helpdesk Chatbot

WhatsApp customers in India can now entry DigiLocker utilizing the federal government’s MyGov Helpdesk chatbot. This will allow customers to create and authenticate their DigiLocker account in addition to obtain paperwork reminiscent of PAN card, driving licence, and insurance coverage coverage paperwork, amongst others, by instantly utilizing the moment messaging app. DigiLocker is claimed to have over 100 million registered customers who’ve issued over 5 billion paperwork so far. The new improvement will enable customers to get their official paperwork on their cellular gadgets, with out requiring them to obtain the devoted DigiLocker app or accessing its web site.

Citizen engagement platform MyGov on Monday announced the replace of the MyGov Helpdesk on WhatsApp to carry entry to the DigiLocker service.

Using the replace, WhatsApp customers in India will now be capable to entry DigiLocker by sending a message saying “DigiLocker” at +91-9013151515 on the messaging app. It will carry choices to let customers create and authenticate their DigiLocker account in addition to obtain paperwork, particularly PAN card, driving licence, CBSE Class 10 passing certificates, Class 10 marksheet, Class 12 marksheet, car registration certificates (RC), insurance coverage coverage of two-wheeler, and life and non-life insurance coverage coverage.

Similar to the DigiLocker app and web site, customers accessing the service by way of WhatsApp can be required to supply their Aadhaar quantity for authentication. Once the Aadhaar quantity is given, the chatbot will validate it with a one-time password (OTP) to allow you to obtain paperwork from the messaging app.

“Offering DigiLocker providers on the MyGov Helpdesk is a pure development and a step in direction of offering residents with simplified entry to important providers through WhatsApp’s straightforward and accessible platform,” stated Abhishek Singh, MyGov CEO, President and CEO NeGD, MD and CEO Digital India Corporation (DIC) of the federal government, in a ready assertion.

Launched in March 2020, MyGov Helpdesk, which is called MyGov Coronavirus Helpdesk, on WhatsApp, crossed 1.7 crore customers in 10 days of its debut. It was initially launched to create consciousness and assist individuals through the COVID-19 outbreak within the nation. However, the federal government step by step made it for offering e-governance providers. The chatbot was developed by Jio Platforms subsidiary Haptik.

The MyGov Helpdesk is claimed to be accessed by over 80 million individuals. It has been used to obtain over 33 million vaccine certificates and for reserving tens of millions of vaccination appointments, the federal government platform stated.

“Equipping the MyGov Helpdesk with DigiLocker providers that may be accessed instantly through WhatsApp, we wish to unlock expertise’s potential to increase the advantages of important providers to residents at scale, and it is a important step in direction of scaling up the Digital India imaginative and prescient and a digitally empowered nation,” stated Shivnath Thukral, Director – Public Policy, WhatsApp.

Leave a Comment